Refund policy
Refund Policy
We want you to be happy with your House Shield order. If something isn't right, here is how we handle it.
Return window
You can request a return or replacement within 7 days of receiving your order.
What qualifies
- Damaged, leaking or defective product on arrival
- Wrong product or wrong quantity delivered
- Missing items from your order
What doesn't qualify
For hygiene and safety reasons, we can't accept returns of opened, used or diluted cleaning products unless they arrived damaged or defective. Products must be in their original packaging with the seal intact.
How to claim
Message us on WhatsApp at 0339-2902759 within 48 hours of delivery. Please include your order number, a photo of the product, and an unboxing video if the parcel was damaged. This lets us resolve your claim quickly.
Resolution
Once we verify your claim, we will send a free replacement or refund the product price. Refunds for Cash on Delivery orders are sent by bank transfer or mobile wallet (JazzCash / Easypaisa) within 5–7 working days of approval. Original delivery charges are non-refundable unless the error was ours.
Refusing delivery
You may refuse a parcel at the door if it is visibly damaged or tampered with. Please tell us straight away. Repeated refusal of confirmed orders may result in future orders being restricted.